I am using this website as an opportunity to showcase myself and goals in another way outside of the basic resume. I am currently pursuing my Masters of Business Administration at Carlson School of Management and work as a Service Delivery Manager for Carousel Motor Group.
July 2020 - Present
Successfully migrated the corporate team to a full work-from-home status due to COVID-19 crisis.
Analyzed business problems, made recommendations, and led creative solutions such as digital signatures and virtual signing to advance corporate technology strategic initiatives.
Supervised, developed, and trained a newly formed internal IT Help Desk team of two specialists after eliminating previous managed services provider.
Strategized, established, and implemented a cross-functional process for user administration ensuring data security and integrity.
Handled progress of and relationships with several third-party technology vendors participating in product implementations resulting in greater client and user satisfaction.
Consulted with other Pohlad Companies to provide strategic recommendations with project management, information security, and user training.
May 2017 - July 2020
Project managed several IT-related projects for the Audi and Porsche dealerships resulting in higher end-user work satisfaction including multi-month store remodels, digital key tracking system implementations, license transitions, and others.
Primary relationship manager between IT and store leader to ensure smooth project integrations and collaboration between departments.
Successfully handled System Administration (CDK, Active Directory, Mitel, Office 365).
March 2016 - April 2017
Reviewed lot performance of a diverse portfolio of three downtown ramps with over 2500 spaces in total and controlled expenses while maintaining high financial performance.
Mentored, scheduled, and trained a team of ten full-time employees and twenty seasonal staff.
September 2014 - March 2016
January 2014 - September 2014
B.A. SPANISH & PORTUGUESE STUDIES, GLOBAL STUDIES, —- MANAGEMENT MINOR
Graduated December 2013
MASTER OF BUSINESS ADMINISTRATION CANDIDATE
Expected Graduation May 2022